Refund policy

We have a 30-day return policy, which means you have 30 days from the day you received the item to request a return.

To be eligible for a return, the item must be in the same condition that you received it in: unused, with all tags still attached and in its original packaging. You will also need the receipt or proof of purchase.

If you would like to request a return, you can contact us at info@youpadel.se.

If the return is accepted, we will send you a return shipping label along with instructions on how and where to send the parcel. Items sent back to us without a return first having been requested are not accepted.

We will deduct 79 SEK from your refund to cover the shipping cost when you return an item.

If you have any questions about returns, you can always contact us at info@youpadel.se.

Damage and issues
Please check your order when you receive it and contact us immediately if the item is defective or damaged, or if you have received the wrong item, so that we can assess the problem and put it right.

Exceptions/non-returnable items
Certain types of items cannot be returned, such as perishable goods (for example food, flowers or plants), custom products (for example special orders or personalised items) and personal care goods (for example beauty products). We also do not accept returns of hazardous materials, flammable liquids or gases. Please contact us if you have questions about or problems with a particular item.

Unfortunately, we cannot accept returns of sale items or gift cards.

Exchanges
The fastest way to make sure you get what you want is to return the item you have, and once the return has been approved, buy the new item separately.

Right of withdrawal – 30 days regardless of country
You have a 30-day right of withdrawal regardless of which country you order from. The statutory withdrawal period within the EU is 14 days; YouPadel voluntarily extends it to 30 days for all customers. As above, the item must be in the same condition that you received it in, unused, with all tags still attached and in its original packaging. You will also need the receipt or proof of purchase.

Refunds
We will let you know once we have received and inspected your return, and whether the refund is approved or not. If the refund is approved, it is made automatically to the original payment method within 10 business days. Please remember that it can take a while before your bank or credit card company has processed the return so that it shows up for you.
If more than 15 business days have passed since we approved your return, please contact us at info@youpadel.se.

At youpadel.se you have the right to cancel your purchase without giving any reason within 30 days. In other words, you have a 30-day right of withdrawal from the time you received your item (the statutory period is 14 days).

The withdrawal period expires 30 days after you received your item. For you to exercise your right of withdrawal in time, it is enough that you send us your notice that you intend to exercise the right of withdrawal before the withdrawal period has expired, by email, telephone or letter. So we do not need to have received the item back within 30 days; as the buyer, however, you must return your item as soon as possible after your notice that you intend to exercise the right of withdrawal.

If you cancel your purchase in accordance with the terms above, we will refund all payments we have received from you for the goods you wish to return, including the delivery costs we incurred in sending the item to you. The refund will be made without undue delay and in any case no later than 14 days from the day we received the item back. We will use the same means of payment for the refund as you used for the initial transaction, unless you have expressly agreed otherwise with us. In any case, the refund will not cost you anything.

It is worth mentioning that, as the buyer, you pay for any return shipping yourself. You will therefore have to pay the direct costs of returning the item. We offer a return shipping label for 79 SEK. Contact us if you would like one. Please note that you may not return goods in packaging that has a larger volume than the packaging you received the item in. We charge the customer any extra shipping costs that larger packaging may incur.