Customer service
How can we help you?
We're padel players ourselves and we know how much it matters that your gear just works. Get in touch and we'll help you quickly — whether it's about an order, a product or just a tip before your next match.
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FAQ
Frequently asked questions
Here are the answers to the questions we get most often. Can't find what you're looking for — just get in touch!
How long does delivery take?
We ship from our warehouse in Halmstad the same day if you order before 2 pm on weekdays. Delivery normally takes 1–3 business days with PostNord or DHL. Free shipping on orders over 699 kr.
Which payment methods can I use?
You can pay safely and easily with Klarna, card (Visa/Mastercard) or Swish right at checkout.
What is your return policy?
You have 30 days to return any product. Just get in touch and we'll send you a return label — you get your money back within 14 days of us receiving the return.
Which overgrip is right for me?
Do you sweat a lot? Go for our AIR overgrip with small air holes for better ventilation. If you want maximum tackiness, choose our classic overgrip. Not sure? Email us and we'll point you in the right direction.
How often should I change my overgrip?
Most players change theirs every 3rd–5th session, or as soon as the grip loses its tackiness. Buy a multipack and you'll always have a fresh one ready — and pay less per unit.
Do you sell to clubs and companies?
Absolutely! We're happy to supply padel clubs and companies, often with volume discounts. Email info@youpadel.se and we'll come back to you with a setup that fits.
How do I track my order?
As soon as your order ships, you'll get an email with a tracking link so you can follow your parcel all the way to your door.
Didn't find the answer you were looking for?
Email us